As per Scottish Government guidelines the majority of consultations are being carried out via telephone or video calls.  Face-2-face appointments are available only if required and after discussion with a clinician

COVID Related Problems 
 Visit NHSInform or telephone 111 for all COVID queries.

Medical Emergencies
Dial 999.

Non-COVID Urgent GP/ANP Appointments
If you feel your problem can not wait for a routine appointment please telephone between 8.30 - 10.30am. Reception staff will ask you some important questions to help us to triage your call and to ensure that your problem is dealt with by the correct member of the team. If the clinican feels your problem is urgent you will recieve a response on the same day. The outcome could be advice, referral for tests, a telephone or video consultation or a face-to-face appointment.

Non-COVID Routine GP/ANP Appointments
We have a number of routine teephone appointments available to book up to 1 week in advance. We are also accepting routine queries via email. Contact the surgery for more information about how to access these appointments.

Treatment Room Nurse/HCA Appointments
Our treatment room nurses are continuing to perform essential injections, wound care and blood tests. Please contact the surgery to book an appointment.

Chronic Disease Monitoring
We are now in a position to resume some chronic disease monitoring. To comply with social distancing, PPE and cleaning recommendations we have fewer appointments available. We are therefore prioritising reviews for patients with asthma, COPD and diabetes starting with those considered high risk and those who missed reviews in April and May. If you have a problem with your asthma, COPD or diabetes this should be dealt with in the usual way rather than waiting for your review appointment.

To help us implement our new system, there are a few things you can do to help us:
- Please call in as early in the day as you can to help us manage our appointments appropriately.
- Please give as much details to the receptionist as you can. As always, it remains confidential and will ONLY be used to help us look after you.
- Please be alert to your phone ringing if you are expecting contact back from us. We unfortunately are not in the position to keep trying people who fail to answer.
- Please be aware that if your condition is not urgent you may not be contacted on the same day.


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